We understand that clinical/service governance requires a systems approach with a focus on both compliance and organisational culture.

Our people have extensive experience in clinical governance, as well as in clinical and service delivery including many years working as clinicians and operational service managers in both government and non-government not-for-profit healthcare organisations.

We can help with:

o Clinical Governance Framework – Develop new or review and refresh.

o Clinical risk management.

o Root Cause Analysis:

• Independent facilitation of RCA process;

• Development of recommendations;

• Complete RCA report in lay language;

• Understanding organisational impact of implementing recommended systems changes.

o Development of a ‘no blame’ culture focused on openness about failure and development of organisation-wide systems improvements and a learning mind set.

o Open disclosure conversations.

o Complaint management.

o Preparation for service accreditation.